Terms and Conditions

By using Shopzawy's website, app, and services, you agree to be bound by these Terms and Conditions. • You must have legal capacity to enter into contracts under applicable Egyptian law • If you use an account on behalf of a business, you confirm you are authorized to bind that entity • If you do not agree to any part of these terms, you must stop using the service

Some features require account registration. • You agree to provide accurate, current, and complete information • You are responsible for maintaining the confidentiality of your credentials and all activity under your account • You must notify us immediately of any suspected unauthorized access • We may suspend or terminate accounts that violate these terms or applicable law

We work to provide accurate product listings, but unintentional errors may occur. • Product images, colors, and specifications may vary slightly based on device display or supplier updates • Product availability is not guaranteed and may change without prior notice • We reserve the right to correct typographical, technical, or pricing errors at any time

All prices are listed in Egyptian Pounds (EGP) and include VAT where applicable. • Prices, offers, and available payment methods may change without prior notice • Full payment is required before shipping or delivery unless otherwise stated • We may cancel an order if a pricing or payment verification issue is identified

Submitting an order does not guarantee final acceptance. • Order acceptance depends on availability, data verification, and successful payment • We may cancel orders fully or partially for reasons including stock limitations or fraud prevention • If cancellation occurs after payment, refunds are issued under the refund policy and payment provider timelines

Delivery times are estimates and may vary by region and carrier. • Risk and responsibility transfer upon confirmed delivery to the provided address • We are not liable for delays caused by events beyond our reasonable control • You are responsible for providing accurate address and contact details

Returns and refunds are governed by the published return policy. • Standard return window: 14 days from delivery (unless a product category is excluded) • Returned items must be in original condition with accessories and packaging • Returns may be rejected for used or damaged items caused by misuse • Refunds are issued to the original payment method subject to banking timelines

Promotions and discount codes may be offered from time to time and are subject to additional conditions. • Promotions are time-limited and may end without notice • Multiple discounts may not be combined unless explicitly stated • We reserve the right to cancel discounts used in violation of these terms

You may not use the platform in any unlawful, abusive, or harmful manner. • You must not attempt to disrupt, bypass, or compromise platform security • You must not scrape, copy, or exploit platform data beyond authorized use • You must not place fraudulent orders or use unauthorized payment instruments

All platform content, trademarks, logos, designs, and software are owned by or licensed to Shopzawy. • You are granted a limited, non-exclusive license for personal shopping use only • Reproduction, redistribution, modification, or commercial exploitation without prior written consent is prohibited

The platform may include links or integrations with third-party services (including payment, shipping, and analytics providers). • We are not responsible for third-party content, policies, or practices • Your use of third-party services is governed by their own terms and privacy policies

The service is provided on an "as is" and "as available" basis to the maximum extent permitted by law. • We do not guarantee uninterrupted operation or complete error-free performance • We work to resolve technical issues promptly but do not guarantee fixed resolution timelines

To the maximum extent permitted by law: • Shopzawy is not liable for indirect, incidental, consequential, or punitive damages • You agree to indemnify Shopzawy against claims arising from your breach of these terms or misuse of the service

These terms are governed by the laws of the Arab Republic of Egypt. • Interpretation and enforcement are subject to Egyptian law • Disputes are subject to the competent courts in Egypt unless otherwise required by law

Your use of the service is also governed by our published Privacy Policy. • We may update these terms from time to time • Updates become effective on publication unless stated otherwise • Continued use after updates means acceptance of the revised terms